Refund & Returns | HYZO Hydration Solutions

Thank you for shopping at HYZO. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product. After 30 days from the purchase date, we cannot offer you a refund or exchange.

To be eligible for a return:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging, with all tags attached.
  • You need to have the receipt or proof of purchase.

Non-returnable items:

Please note that we cannot accept returns of:

  • Sale items
  • Gift cards
  • Products purchased through third-party sellers
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Return Process:

To initiate a return, please contact us at with your order number and details about the product you would like to return. We will provide you with instructions on how to send back your item.

Please be advised that return shipping costs are the responsibility of the customer, unless the item is defective or does not match the description provided. Items returned to us without a prior return request will not be accepted.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at for exchange instructions.


Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Please note, it may take some time for your bank or credit card company to process and post the refund.


If you have any questions about our Returns and Refunds Policy, please contact us at

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Frequently Asked Questions

What are the health benefits of using a hydrogen water bottle?

HYZO Hydrogen water bottles infuse water with molecular hydrogen, which is said to offer antioxidant properties, support recovery after exercise, and promote overall wellness.

Is Hyzo based in the USA?

Yes, Hyzo proudly operates from the USA, ensuring top-notch service and quality, reflecting the rigorous standards and innovative spirit of American craftsmanship.

How does a hydrogen water bottle work?

A hydrogen water bottle typically works by using electrolysis to dissolve hydrogen gas into water, providing water with a higher concentration of hydrogen than regular tap or bottled water.

Is hydrogen water safe to drink every day?

Yes, hydrogen water is safe for daily consumption. It's simply water infused with extra hydrogen molecules and does not contain any harmful substances.

Can hydrogen water help improve my skin health?

Some studies suggest that the antioxidant properties of hydrogen water can contribute to better skin health by reducing oxidative stress, though more research is needed.

Will the hydrogen in the water bottle dissipate over time?

Yes, the molecular hydrogen in the water can dissipate over time. It's best to drink the water soon after it's been infused to benefit from the highest concentration of hydrogen.

Are there any scientific studies backing the benefits of hydrogen water?

Yes, numerous studies suggest hydrogen water may offer various health benefits such as antioxidant properties, improved muscle recovery, and metabolic health support. We encourage you to review the research for informed decisions.

How long does the battery last in a hydrogen water bottle?

Battery life varies by model, but most hydrogen water bottles are designed to last for several cycles of use on a single charge, ensuring you can enjoy hydrogen-rich water throughout the day.